Is this an effort to reduce the implementation and maintenance costs or is it an effort to take away money from the implementation partners or both, We will soon find out.
In Sapphire recently SAP introduced an offering called SAP enterprise support.
IDC on Enterprise Support
SAP Enterprise Support develops and expands selected SAP capabilities to provide greater support flexibility and protect mission-critical processes for both large and midsize enterprises.
SAP Enterprise Support includes new features, tools, and processes that apply throughout the life cycle of a customer’s SAP environment. From design and build through implementation, operations, and ongoing upgrades, SAP Enterprise Support can support SAP customers at every phase of their SAP life cycle.
SAP Enterprise Support provides new tools and capabilities for a change management process that can be applied from scoping to deployment. By utilizing one process throughout the life cycle, SAP Enterprise Support can help customers maintain consistent levels of support for change and quality management while potentially reducing the risk of production downtime.
Enterprise Support also includes third party applications
By expanding SAP Enterprise Support to include third-party applications sold by SAP, the company is providing a single point of contact for enterprises with increasingly heterogeneous environments. This enables SAP to offer a more complete software support solution to its customers.