Delivered on time:
Industry survey: 37%; TCS: 97%, customers give it an 87% rating.
Quality meets expectations:
Industry survey: 42%; TCS: 97% without severity level 1 or 2 defects, customers give it an 86% rating.
Industry survey: 11% average variation; TCS: 0.05% average variation.
Then he bring up another interesting one:
N. Chandrasekaran, the chief operating officer of India's largest IT services firm, TCS figures that of the approximately $1 trillion that is spent each year on corporate information technology operations, about $250 billion is wasted. "There are a lot of efficiencies to be gained," he says.